Returns & Refunds

RETURNS

• Items returned within 30 days of delivery are eligible for a full refund. For Holiday shopping, orders placed from November 1st, 2021 may be returned until January 10th, 2021.
• Unfortunately, Saint Lyon is not responsible for return shipping cost at this time.
• For the item to be eligible for a return, it needs to be unwashed, unused and in the same condition received
• The item needs to be returned in the original packaging
• Saint Lyon has the right to refuse returned item that do not meet the standards

EXCHANGES

• Customers can only exchange merchandise for a store credit
• Store credits will be in the form of a gift card.
• Store credit may be used future transaction if any extra amount remains unused during your first transaction.
• Unfortunately, Saint Lyon is not responsible for return shipping cost at this time.
• For the item to be eligible for an exchange, it needs to be unwashed, unused and in the same condition received
• The item needs to be returned in the original packaging
• Saint Lyon has the right to refuse returned item that do not meet the standards

REFUNDS

• Once the product is received by us, we will start the refund process 
• We will notify you about the status of the return through the process
• Once the returned is approved, a refund to the payment method used will be placed

WRONG SHIPPING ADDRESS OR ORDER PLACED

• Unfortunately we cannot cancel placed orders after 24 hrs. If your order has not yet been shipped and is within the 24 hrs period, we can cancel it or make the needed changes. 
• Please email us at orders@saintlyon.com for such issues.
• Wrong orders can also be returned for a full refund