New of Delivery & Returns

Should you require information or help, please contact us by email and we will be happy to assist you.

• Most shipments are tracked and sent via safe delivery methods
• Shipping times and costs will vary depending on your delivery location and shipping method
• Free shipping is available to Canada and USA with orders of $100. It could take between 1 to 7 business days. Faster delivery options are available
• The shipping time starts from when the package is dispatched and not when the order is placed
• For international orders, shipments could incur import duties and taxes. The customer is responsible for these charges. Please check with your customs office for more information

 

RETURNS

• Items returned within 30 days of delivery are eligible for a full refund. For Holiday shopping, orders placed from November 1st, 2021 may be returned until January 10th, 2021.
• Unfortunately, Saint Lyon is not responsible for return shipping cost at this time.
• For the item to be eligible for a return, it needs to be unwashed, unused and in the same condition received
• The item needs to be returned in the original packaging
• Saint Lyon has the right to refuse returned items that do not meet the standards

 

EXCHANGES

• Customers can only exchange merchandise for a store credit
• Store credits will be in the form of a gift card.
• Store credit may be used future transaction if any extra amount remains unused during your first transaction.
• Unfortunately, Saint Lyon is not responsible for return shipping cost at this time.
• For the item to be eligible for an exchange, it needs to be unwashed, unused and in the same condition received
• The item needs to be returned in the original packaging
• Saint Lyon has the right to refuse returned item that do not meet the standards

 

REFUNDS

• Once the product is received by us, we will start the refund process 
• We will notify you about the status of the return through the process
• Once the returned is approved, a refund to the payment method used will be placed

 

FAULTY / WRONG ITEM

• Saint Lyon covers any manufacturing defect or damaged items
• Please email our customer service team at returns@saintlyon.com if you have received any damaged or faulty items
• Wrong items can also be reported for a full refund or replacement
• Damaged, faulty or wrong items should be reported 5 days after delivery to be eligible for a full refund or replacement

Make a Return

If you have any questions on delivery or how to return your item to us, contact us.